Hot Topics cover the current issues and trends pools face today
FREE: Build a Better Member Experience
This special edition free hot topic is about being quick, clear and kind as you work with the members of your pool. It is appropriate for everyone working on behalf of a public entity pool.
Member expectations are increasing faster than ever, so it’s important to align pool service with new demands. This course outlines actionable strategies to enhance responsiveness and empathy, which will help your pool develop strong and lasting member relationships.
PLEASE NOTE: Be sure to check the “Include Purchased” under the Products List once logged into the LMS for your free course to show.
FREE: The Top 5 Influences on Pools Right Now
This special edition hot topic offers insight into the Top 5 Influences on Pools Right Now. For each influence, AGRiP Executive Director Ann Gergen identifies our shared pooling history, our current state, and where we might be headed in the future.
INFLUENCES
- Turnover
- Cybersecurity
- Weather Patterns
- Well-Being
- Pooling Mindset
PLEASE NOTE: Be sure to check the “Include Purchased” under the Products List once logged into the LMS for your free course to show.
The Role of Diversity & Inclusion in Pooling
This course explores diversity and inclusion as they relate to a pool’s culture, people and practices. We define diversity and inclusion concepts, the benefits and power of inclusivity, and how to incorporate a diverse mindset into pool culture and operations.
How Pools Can Help Public Entities Manage Cyber Risks
Cyber incidents are an evolving threat for public entities and an important issue risk pools are actively addressing. Pools can help member entities avoid or minimize the impact of cyber incidents. This hot topic course will discuss the importance of good cyber hygiene for public entities and five cyber hygiene practices pools can help prioritize. We’ll also identify other ways pools can support public entity practices to boost cybersecurity and resources that might be useful to pools and their members.
Business Continuity Planning
This course discusses the goals of Business Continuity Planning and the importance of developing clear mitigation and response strategies to not only react and respond during an unexpected event but to thrive before, during, and after the event.